Travel Reservationist

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Travel Reservationist Under the supervision of the Travel Manager, will plan and price a variety of complex domestic and international itineraries in accordance with Laboratory and applicable Government policies via the Worldspan Computer Reservations System, telephone, fax, and e-mail. Will arrange trip itineraries; make air, hotel, rail, and ground transportation reservations; price and fare itineraries; issue exchanges and refunds; void tickets as required; arrange for special needs pertaining to seats and meals. Will update customer profile database and provide information relative to passport, visa, and health requirements.
Duties Include:

  • Answering phones and emails fullfilling reservations requests.
  • Quality control and price reservations.
  • Answering questions, troubleshoot travel related incidents.
  • Research questions/problems found during the voucher audit process.
  • Update traveler profiles, advising foreign travel requirements.
  • Will interface with airline staff regarding any number of things: seat assignment, refunding a ticket, disruption of service to name a few.
  • Will also interface with Housing Bureaus for conference accommodations, hotels directly, and car vendor support personnel.

    Requirements:

  • High –school graduate or equivalent with at least 2.5 years of experience. Post high-school education will count toward experience. Associate’s degree preferred..
  • Demonstrated capabilities in presenting ideas written and orally within a cross-functional environment required.
  • Excellent customer service skills.
  • Airline GDS system a must. (preferably Worldspan) Knowledge of airline accounting procedures desirable.
  • Applicant should possess experience working in a high volume commercial travel agency or airline reservations office.
  • Extensive knowledge of the travel industry and extensive CRS knowledge is required, Worldspan experience preferred.
  • Knowledge of CRS data entry requirements necessary for interface between the CRS system and back room accounting system (TRAMS) is highly desired.
  • Must have working knowledge of Excel, MS Word, and Windows. Basic Web experience is required.
  • Must have excellent telephone and customer-service skills. Must be able to work quickly and accurately in a team environment and handle all issues with tact and diplomacy.
  • The ability to obtain and maintain a government security clearance required.

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